:root{
--sky:#00AEEF; --skyd:#0088C6; --skybg:#E0F5FE; --navy:#0A3542; --ink:#231F20; --bg:#F3F6F8; --card:#fff; --line:#E2E8EC; --muted:#5F6E76;
--good:#0E9F59; --goodbg:#E1F8EB; --mid:#C26A00; --midbg:#FFF2D4; --bad:#E5252F; --badbg:#FFE5E7; --plum:#6A3FE0; --plumbg:#EEE8FF; --orange:#F26A1B; --na:#6B7880; --nabg:#F0F2F4;
--font:"Century Gothic","CenturyGothic","Questrial","AppleGothic","Segoe UI",system-ui,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.45 var(--font)}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
a{color:var(--skyd)}
.hidden{display:none!important}
/* header */
header{background:var(--navy);color:#fff;display:flex;align-items:center;gap:16px;padding:10px 20px;position:sticky;top:0;z-index:30;flex-wrap:wrap}
header .logo{height:26px}
header .title{font-weight:700;font-size:16px;padding-left:14px;border-left:1px solid rgba(255,255,255,.25)}
.nav{display:flex;gap:4px;flex-wrap:wrap}
.nav a{color:#CFE9F5;text-decoration:none;border-radius:999px;padding:6px 14px;font-size:14px}
.nav a.on{background:var(--sky);color:#fff;font-weight:700}
.desks{display:flex;gap:3px;background:rgba(255,255,255,.1);border-radius:999px;padding:3px}
.desks button{background:transparent;border:0;color:#CFE9F5;border-radius:999px;padding:4px 11px;font-size:12.5px}
.desks button.on{background:#fff;color:var(--navy);font-weight:700}
.desks button:disabled{opacity:.5;cursor:default}
.hright{margin-left:auto;display:flex;align-items:center;gap:8px}
.datepick{display:flex;align-items:center;gap:5px}
.datepick button{background:rgba(255,255,255,.12);border:0;color:#fff;border-radius:6px;width:30px;height:30px;font-size:16px}
header .datepick input{background:rgba(255,255,255,.12);border:0;color:#fff;border-radius:6px;padding:5px 8px;color-scheme:dark}
header .out{color:#CFE9F5;font-size:13px;text-decoration:none}
.wrap{padding:14px 20px 24px}
h1{font-size:22px;color:var(--navy);margin:0 0 4px}
.lead{color:var(--muted);margin:0 0 14px}
.card{background:var(--card);border:1px solid var(--line);border-radius:12px}
.btn{background:var(--sky);color:#fff;border:0;border-radius:8px;padding:8px 14px;font-weight:700;min-height:36px}
.btn.navy{background:var(--navy)}
.btn.ghost{background:#fff;color:var(--navy);border:1px solid #C9D5DB;font-weight:400}
.btn.sm{padding:5px 10px;min-height:30px;font-size:12.5px}
.btn:disabled{opacity:.55;cursor:default}
input[type=text],input[type=search],input[type=date],input[type=number],select,textarea{border:1px solid #C9D5DB;border-radius:8px;padding:7px 9px;background:#fff;min-width:0}
label.f{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}
/* strip */
.strip{display:flex;gap:10px;flex-wrap:wrap;align-items:stretch;margin-bottom:12px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:9px 13px;min-width:112px}
.stat b{display:block;font-size:21px;color:var(--navy)}
.stat span{color:var(--muted);font-size:12px}
.chips{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.chip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:4px 10px;font-size:12.5px;display:inline-flex;gap:6px;align-items:center;color:var(--ink)}
.chip.on{border-color:var(--sky);background:var(--skybg)}
.chip em{font-style:normal;font-weight:700}
.box{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:8px 10px;flex:1;min-width:260px}
.box .lbl{font-size:12px;color:var(--muted);margin-right:4px}
/* results */
.res{display:inline-block;font-size:11px;font-weight:700;letter-spacing:.3px;border-radius:6px;padding:2px 7px;text-transform:uppercase}
.res.CONFIRMED{background:var(--goodbg);color:var(--good)}
.res.RESCHEDULED{background:var(--skybg);color:var(--skyd)}
.res.CANCELLED{background:var(--badbg);color:var(--bad)}
.res.DNQ{background:#EEE8FF;color:#6A3FE0}
.res.UNCONFIRMED{background:var(--midbg);color:var(--mid)}
.res.NOT_APPLICABLE{background:var(--nabg);color:var(--na)}
/* layout */
.split{display:grid;grid-template-columns:350px 1fr;gap:14px;height:calc(100vh - 186px);min-height:560px}
.panel{background:var(--card);border:1px solid var(--line);border-radius:12px;overflow:hidden;display:flex;flex-direction:column;min-height:0}
.listtools{display:flex;gap:8px;padding:10px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.listtools input,.listtools select{flex:1}
.list{overflow:auto;flex:1}
.row{display:grid;grid-template-columns:1fr auto;gap:3px 10px;padding:10px 12px;border-bottom:1px solid var(--line);cursor:pointer}
.row:hover{background:#F7FBFD}
.row.on{background:var(--skybg);box-shadow:inset 3px 0 0 var(--sky)}
.row .who{font-weight:700;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row .meta{font-size:12px;color:var(--muted)}
.row .head{font-size:12.5px;grid-column:1/3;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.pill{font-weight:700;border-radius:8px;padding:2px 8px;font-size:13px;text-align:center;min-width:46px;align-self:start}
.p-good{background:var(--goodbg);color:var(--good)} .p-mid{background:var(--midbg);color:var(--mid)} .p-bad{background:var(--badbg);color:var(--bad)} .p-na{background:var(--nabg);color:var(--na)}
.tags{display:flex;gap:4px;flex-wrap:wrap;grid-column:1/3}
.tag{font-size:11px;border-radius:5px;padding:1px 6px;background:var(--nabg);color:var(--muted)}
.tag.r{background:var(--badbg);color:var(--bad)} .tag.a{background:var(--midbg);color:var(--mid)} .tag.g{background:var(--goodbg);color:var(--good)} .tag.b{background:var(--skybg);color:var(--skyd)}
.empty{padding:30px 20px;text-align:center;color:var(--muted)}
/* detail */
.detail{overflow:auto}
.dhead{padding:14px 18px 10px;border-bottom:1px solid var(--line);display:flex;gap:14px;flex-wrap:wrap;align-items:center}
.dhead .t{flex:1 1 320px;min-width:0}
.dhead h2{margin:0;font-size:19px;color:var(--navy)}
.dhead .sub{color:var(--muted);font-size:13px}
.result{background:var(--navy);color:#fff;border-radius:12px;padding:8px 14px;text-align:center;min-width:120px}
.result span{display:block;font-size:10.5px;letter-spacing:.6px;text-transform:uppercase;color:#7FD6F7}
.result b{display:block;font-size:18px}
.bigscore{text-align:center;border-radius:12px;padding:6px 14px;min-width:92px}
.bigscore b{font-size:26px;display:block;line-height:1.15}
.bigscore span{font-size:10.5px;text-transform:uppercase;letter-spacing:.6px}
.actions{display:flex;gap:6px;flex-wrap:wrap}
.player{padding:10px 18px;border-bottom:1px solid var(--line);background:#FAFCFD;position:sticky;top:0;z-index:5}
.prow{display:flex;align-items:center;gap:12px}
.play{width:40px;height:40px;border-radius:50%;background:var(--navy);color:#fff;border:0;font-size:15px;flex:none}
.bar{position:relative;flex:1;height:34px;cursor:pointer}
.bar .track{position:absolute;left:0;right:0;top:15px;height:4px;background:var(--line);border-radius:4px}
.bar .fill{position:absolute;left:0;top:15px;height:4px;background:var(--sky);border-radius:4px}
.bar .mk{position:absolute;top:6px;width:4px;height:22px;border-radius:2px;transform:translateX(-2px)}
.mk.obj{background:#F26A1B} .mk.sig{background:var(--good)} .mk.flag{background:var(--bad)} .mk.trk{background:var(--navy);height:12px;top:11px;opacity:.6}
.time{font-variant-numeric:tabular-nums;font-size:12.5px;color:var(--muted);min-width:86px;text-align:right}
.speed{border:1px solid var(--line);background:#fff;border-radius:6px;padding:4px 7px;font-size:12px}
.trk{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px;align-items:center}
.trk .lbl{font-size:11.5px;color:var(--muted)}
.tk{border-radius:999px;padding:3px 9px;font-size:12px;border:0;background:var(--nabg);color:var(--na)}
.tk.ok{background:var(--goodbg);color:var(--good)} .tk.miss{background:#fff;border:1px dashed #C9D5DB;color:var(--muted)} .tk.ban{background:var(--badbg);color:var(--bad);font-weight:700}
.dbody{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr)}
.review{padding:14px 18px 30px;border-right:1px solid var(--line);min-width:0}
.txwrap{display:flex;flex-direction:column;min-height:0}
.txtools{display:flex;justify-content:space-between;align-items:center;padding:8px 14px;border-bottom:1px solid var(--line);font-size:12.5px;color:var(--muted);position:sticky;top:97px;background:#fff;z-index:4}
.tx{padding:8px 10px 40px}
.ln{display:grid;grid-template-columns:44px 1fr;gap:8px;padding:5px 6px;border-radius:7px;cursor:pointer}
.ln:hover{background:#F4F8FA}
.ln .t{font-size:11.5px;color:var(--muted);font-variant-numeric:tabular-nums;padding-top:2px}
.ln .r{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.4px}
.ln.agent .r{color:var(--skyd)} .ln.contact .r{color:var(--navy)} .ln.other .r,.ln.machine .r,.ln.unknown .r{color:var(--na)}
.ln.cur{background:var(--skybg)}
h3{font-size:12px;text-transform:uppercase;letter-spacing:.7px;color:var(--muted);margin:18px 0 8px}
.headline{font-size:15.5px;font-weight:700;color:var(--navy);margin:0 0 6px}
.grid4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}
.kv{border:1px solid var(--line);border-radius:9px;padding:7px 9px}
.kv span{display:block;font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px}
.kv b{font-size:14px}
.risk-HIGH{color:var(--bad)} .risk-MEDIUM{color:var(--mid)} .risk-LOW{color:var(--good)}
.sec{border:1px solid var(--line);border-radius:10px;margin-bottom:8px;overflow:hidden}
.sec summary{list-style:none;display:flex;justify-content:space-between;align-items:center;padding:9px 12px;cursor:pointer;font-weight:700;color:var(--navy);background:#FAFCFD}
.sec summary::-webkit-details-marker{display:none}
.item{display:grid;grid-template-columns:58px 1fr auto;gap:10px;padding:8px 12px;border-top:1px solid var(--line);align-items:start}
.item.ovr{background:#FFF8E8}
.item .lab{font-size:13px}
.item .note{font-size:12.5px;color:var(--muted);margin-top:2px}
.item .mgr{font-size:12px;color:var(--mid);margin-top:3px}
.st{font-size:11px;font-weight:700;border-radius:6px;padding:3px 0;text-align:center}
.st.YES{background:var(--goodbg);color:var(--good)} .st.PARTLY{background:var(--midbg);color:var(--mid)} .st.NO{background:var(--badbg);color:var(--bad)} .st.NA{background:var(--nabg);color:var(--na)}
.ivote{display:flex;gap:4px;align-items:center;flex-wrap:wrap;justify-content:flex-end}
.ivote button{border:1px solid #C9D5DB;background:#fff;border-radius:6px;padding:2px 8px;font-size:12px;color:var(--navy)}
.ivote button.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.ovform{grid-column:1/-1;display:flex;gap:6px;flex-wrap:wrap;align-items:center;background:#FFF8E8;padding:8px;border-radius:8px}
.ovform input{flex:1;min-width:180px}
.ts{font-size:12px;color:var(--skyd);background:none;border:1px solid #9EDDF7;border-radius:6px;padding:1px 6px;white-space:nowrap}
.ts:hover{background:var(--skybg)}
.bul{margin:0;padding:0;list-style:none}
.bul li{padding:7px 10px;border-left:3px solid var(--line);margin-bottom:6px;background:#FAFCFD;border-radius:0 8px 8px 0;font-size:13px}
.bul li.g{border-color:var(--good)} .bul li.r{border-color:var(--bad)} .bul li.a{border-color:#F8C55C}
.bul li small{color:var(--muted);display:block;margin-top:2px}
.coach{border-radius:10px;padding:10px 12px;margin-bottom:8px;font-size:13.5px}
.coach.keep{background:var(--goodbg)} .coach.fix{background:#FFF2D4}
.coach b{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.5px;margin-bottom:3px}
.quote{font-style:italic;margin-top:6px;padding-left:10px;border-left:3px solid rgba(0,0,0,.15)}
.ap{border:2px solid var(--sky);border-radius:12px;padding:12px 14px;margin:14px 0 4px}
.ap .top{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:8px}
.ap .top b{color:var(--navy);font-size:14px}
.ap .q{font-size:13px;margin:6px 0;display:grid;grid-template-columns:104px 1fr;gap:8px}
.ap .q span{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.4px;padding-top:2px}
.hb{font-size:11px;font-weight:700;border-radius:6px;padding:3px 8px}
.hb.STRONG{background:var(--goodbg);color:var(--good)} .hb.OK{background:var(--midbg);color:var(--mid)} .hb.WEAK{background:var(--badbg);color:var(--bad)} .hb.NOT_NEEDED{background:var(--nabg);color:var(--na)}
.drawer{border:1px solid var(--sky);background:var(--skybg);border-radius:12px;padding:12px 14px;margin:10px 18px 0;display:grid;gap:8px}
.drawer .r2{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}
.drawer h4{margin:0;color:var(--navy);font-size:14px}
.scoring{padding:40px 20px;text-align:center;color:var(--muted)}
.spin{width:22px;height:22px;border:3px solid var(--line);border-top-color:var(--sky);border-radius:50%;animation:s 1s linear infinite;margin:0 auto 10px}
@keyframes s{to{transform:rotate(360deg)}}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:10px 16px;border-radius:10px;z-index:50;font-size:13.5px;box-shadow:0 6px 20px rgba(0,0,0,.2)}
/* team */
.tiles{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:12px}
.tile{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:13px 15px}
.tile span{display:block;font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}
.tile b{display:block;font-size:28px;color:var(--navy);margin-top:4px}
.tile small{font-size:12.5px}
.up{color:var(--good)} .down{color:var(--bad)} .flat{color:var(--muted)}
.tbl{overflow-x:auto}
.tbl table{border-collapse:collapse;width:100%;min-width:1080px}
.tbl th{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;text-align:left;padding:10px 12px;background:#FAFCFD;border-bottom:1px solid var(--line);font-weight:400}
.tbl td{padding:11px 12px;border-bottom:1px solid var(--line);vertical-align:middle;font-size:13.5px}
.av{width:32px;height:32px;border-radius:50%;background:var(--skybg);color:var(--navy);display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:12px;margin-right:8px;flex:none}
.spark{display:block}
/* moments & coaching */
.mgrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.mcard{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:9px}
.mcard h4{margin:0;font-size:15.5px;color:var(--navy);line-height:1.35}
.mcard .q{font-size:13px;line-height:1.5;max-height:150px;overflow:auto;background:#FAFCFD;border-radius:8px;padding:8px 10px}
.mcard .foot{border-top:1px solid var(--line);padding-top:8px;display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--muted);align-items:center}
.mplay{display:flex;align-items:center;gap:10px}
.mplay .play{width:36px;height:36px;font-size:13px;background:var(--sky)}
.task{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:13px 16px;display:grid;grid-template-columns:1fr auto;gap:6px 14px}
.tstat{font-size:11px;font-weight:700;border-radius:6px;padding:3px 8px;text-transform:uppercase}
.tstat.open{background:var(--badbg);color:var(--bad)} .tstat.seen{background:var(--midbg);color:var(--mid)} .tstat.ack{background:var(--goodbg);color:var(--good)} .tstat.disputed{background:#EEE8FF;color:#6A3FE0}
/* sign in */
.signin{min-height:100vh;display:grid;place-items:center;background:var(--navy)}
.signin form{background:#fff;border-radius:16px;padding:30px 28px;width:min(360px,92vw);text-align:center}
.signin input{width:100%;border:1px solid var(--line);border-radius:9px;padding:11px 12px;margin:14px 0 10px;text-align:center;letter-spacing:2px}
.signin .err{color:var(--bad);font-size:13px;min-height:18px}
@media (max-width:1150px){
.split{grid-template-columns:300px 1fr}
.dbody{grid-template-columns:1fr}
.review{border-right:0;border-bottom:1px solid var(--line)}
.txtools{top:0;position:static}
.tiles{grid-template-columns:repeat(3,minmax(0,1fr))}
.mgrid{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media (max-width:760px){
header{gap:8px;padding:10px 14px}
.hright{margin-left:0}
.wrap{padding:12px 14px}
.split{grid-template-columns:1fr;height:auto}
.list{max-height:340px}
.grid4,.drawer .r2{grid-template-columns:repeat(2,minmax(0,1fr))}
.tiles{grid-template-columns:repeat(2,minmax(0,1fr))}
.mgrid{grid-template-columns:1fr}
.player{position:static}
}
/* Sales Floor-style pills */
.pills{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.pl{display:inline-flex;align-items:center;gap:6px;border:1.5px solid;border-radius:999px;padding:5px 13px;font-size:14px;font-weight:700;background:#fff;white-space:nowrap}
.pl.good{border-color:#6FD49C;color:var(--good);background:#E1F8EB}
.pl.mid{border-color:#F8C55C;color:var(--mid);background:#FFF8E8}
.pl.bad{border-color:#F7A0A5;color:var(--bad);background:#FFF0F1}
.pl.na{border-color:#C9D5DB;color:var(--na)}
.pl.sm{font-size:11.5px;padding:1px 8px;border-width:1px;font-weight:700}
.pills .cnt{color:var(--muted);font-size:13.5px}
/* brand */
header .title{display:flex;flex-direction:column;line-height:1.1}
header .title small{font-size:10.5px;letter-spacing:1.6px;text-transform:uppercase;color:#7FD6F7;font-weight:700;margin-top:2px}
.heroband{position:relative;overflow:hidden;border-radius:16px;color:#fff;padding:22px 26px;margin-bottom:12px;
background:linear-gradient(90deg,#0A3542 0%,#0A3542 42%,rgba(10,53,66,.72) 64%,rgba(10,53,66,.25) 100%),url(hero-solar.jpg) right 30%/58% auto no-repeat,#0A3542}
.heroband .hk{font-size:12px;letter-spacing:2px;text-transform:uppercase;color:#7FD6F7;font-weight:700}
.heroband .hh{font-size:26px;font-weight:700;margin:2px 0 14px}
.heroband .hs{display:flex;gap:30px;flex-wrap:wrap}
.heroband .hs b{display:block;font-size:30px;line-height:1.05}
.heroband .hs b.warn{color:#FF8F95}
.heroband .hs span{font-size:12px;color:#CFE9F5;letter-spacing:.3px}
@media (max-width:760px){.heroband{background:linear-gradient(180deg,rgba(10,53,66,.8),#0A3542),url(hero-solar.jpg) center 30%/cover}.heroband .hs{gap:18px}.heroband .hs b{font-size:24px}}
.tag.ty-STANDARD{background:#E0F5FE;color:#0088C6}.tag.ty-LG_HANDOVER{background:#EEE8FF;color:#6A3FE0}
.tag.ty-RESCHEDULE{background:#FFEDE2;color:#D4560A}.tag.ty-NEW_BOOKING{background:#E1F8EB;color:#0E9F59}
.tag.ty-FOLLOW_UP{background:#F0F2F4;color:#4A5960}.tag.ty-VOICEMAIL,.tag.ty-OTHER{background:#F0F2F4;color:#6B7880}
/* brand accents */
header{border-bottom:3px solid var(--sky)}
h3{color:var(--navy);display:flex;align-items:center;gap:8px}
h3::before{content:"";width:4px;height:14px;border-radius:2px;background:var(--sky)}
.card,.panel,.tile,.mcard,.task{box-shadow:0 1px 2px rgba(10,53,66,.04),0 6px 18px rgba(10,53,66,.05)}
.tile{border-top:3px solid var(--sky)}
.pill{border:1.5px solid currentColor}
.p-good{background:var(--goodbg);color:var(--good)} .p-mid{background:var(--midbg);color:var(--mid)} .p-bad{background:var(--badbg);color:var(--bad)}
.bigscore{border:2px solid currentColor}
.bigscore.p-good{background:var(--goodbg)} .bigscore.p-mid{background:var(--midbg)} .bigscore.p-bad{background:var(--badbg)}
.res{border:1.5px solid currentColor}
.st{border:1.5px solid currentColor}
.chip.on{border-color:var(--sky);background:var(--skybg);box-shadow:inset 0 0 0 1px var(--sky)}
.btn{box-shadow:0 2px 8px rgba(0,174,239,.25)} .btn.ghost,.btn.navy{box-shadow:none}
.row.on{box-shadow:inset 4px 0 0 var(--sky)}
.result{background:linear-gradient(135deg,#0A3542,#0D4A5C);border:2px solid var(--sky)}
.ap{border-color:var(--sky);background:linear-gradient(180deg,#F5FCFF,#fff)}
.heroband{border-bottom:3px solid var(--sky)}
/* logo, date, icons */
header{padding:12px 22px}
header .logo{height:34px}
header .title{font-size:17px;padding-left:16px}
.datebtn{position:relative;display:inline-flex;align-items:center;gap:8px;background:rgba(255,255,255,.12);border-radius:8px;padding:6px 12px;font-size:13.5px;font-weight:700;color:#fff;cursor:pointer;min-height:30px}
.datebtn::before{content:"";width:14px;height:14px;background:currentColor;-webkit-mask:url('data:image/svg+xml;utf8,') center/contain no-repeat;mask:url('data:image/svg+xml;utf8,') center/contain no-repeat}
.datebtn input{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%;height:100%}
.datebtn input::-webkit-calendar-picker-indicator{position:absolute;inset:0;width:100%;height:100%;cursor:pointer}
.pl svg{flex:none}
.pl.sm svg{width:12px;height:12px}
body,button,input,select,textarea{font-family:var(--font);letter-spacing:.1px}
/* empty states */
.emptyx{display:flex;flex-direction:column;align-items:center;text-align:center;gap:10px;padding:56px 20px;background:var(--card);border:1.5px dashed #BFE6F7;border-radius:16px;color:var(--muted)}
.emptyx .ic{width:64px;height:64px;border-radius:18px;background:var(--skybg);color:var(--sky);display:grid;place-items:center}
.emptyx .ic svg{width:30px;height:30px}
.emptyx b{color:var(--navy);font-size:18px}
.emptyx p{margin:0;max-width:440px;line-height:1.55}
/* phone header: one tidy block */
@media (max-width:760px){
header{padding:10px 14px;gap:8px}
header .logo{height:26px}
header .title{font-size:15px;padding-left:10px}
.desks{display:none}
.nav{order:5;width:100%;flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}
.nav::-webkit-scrollbar{display:none}
.nav a{padding:6px 12px;white-space:nowrap}
.hright{order:4;margin-left:auto;gap:6px}
.datepick button{width:28px;height:28px}
.datebtn{padding:5px 9px;font-size:12.5px}
header .out{font-size:12px}
.heroband{padding:16px 18px}
.heroband .hh{font-size:21px;margin-bottom:10px}
}
/* confirmer-first layout */
.av2{display:inline-flex;align-items:center;justify-content:center;border-radius:50%;color:#fff;font-weight:700;flex:none;letter-spacing:.5px;box-shadow:0 0 0 3px rgba(255,255,255,.9),0 2px 8px rgba(10,53,66,.18)}
.crumbs{display:flex;gap:8px;align-items:center;font-size:13.5px;margin:0 0 10px;color:var(--muted)}
.crumbs a{color:var(--skyd);text-decoration:none;font-weight:700}
.crumbs b{color:var(--navy)}
.homeband .hh{font-size:30px}
.bigsearch{display:flex;gap:10px;align-items:center;background:#fff;border-radius:14px;padding:6px 6px 6px 16px;max-width:760px;margin-top:6px;box-shadow:0 8px 24px rgba(0,0,0,.18)}
.bigsearch span{color:var(--sky);display:flex}
.bigsearch input{flex:1;border:0;font-size:16px;padding:10px 4px;outline:none;min-width:0;background:transparent}
.bigsearch .btn{min-height:44px;padding:0 20px;border-radius:10px}
.atiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(310px,1fr));gap:14px}
.atile{display:flex;flex-direction:column;gap:14px;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:18px;text-decoration:none;color:var(--ink);position:relative;overflow:hidden;transition:transform .15s,box-shadow .15s,border-color .15s;box-shadow:0 1px 2px rgba(10,53,66,.04),0 6px 18px rgba(10,53,66,.06)}
.atile::before{content:"";position:absolute;inset:0 0 auto 0;height:4px;background:linear-gradient(90deg,var(--sky),#7FD6F7)}
.atile:hover{transform:translateY(-3px);border-color:var(--sky);box-shadow:0 12px 30px rgba(0,174,239,.18)}
.atop{display:flex;gap:14px;align-items:center}
.atop > div:nth-child(2){flex:1;min-width:0}
.atop b{display:block;font-size:18px;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.atop small{color:var(--muted);font-size:12px}
.ascore{border-radius:12px;padding:6px 10px;text-align:center;border:2px solid currentColor;min-width:78px}
.ascore b{font-size:24px;display:block;line-height:1.1}
.ascore span{font-size:10.5px;font-weight:700}
.astats{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;background:#F7FAFC;border-radius:12px;padding:10px 8px}
.astats div{text-align:center}
.astats b{display:block;font-size:17px;color:var(--navy)}
.astats span{font-size:10.5px;color:var(--muted);line-height:1.2;display:block}
.rbar{display:flex;height:9px;border-radius:6px;overflow:hidden;background:var(--nabg)}
.rbar i{display:block;height:100%}
.rb-CONFIRMED{background:var(--good)} .rb-RESCHEDULED{background:var(--sky)} .rb-CANCELLED{background:var(--bad)} .rb-DNQ{background:var(--plum)} .rb-UNCONFIRMED{background:#F8C55C}
.afoot{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:12px;color:var(--muted)}
.agentband{padding:24px 28px}
.agentband .av2{box-shadow:0 0 0 4px rgba(255,255,255,.95),0 6px 20px rgba(0,0,0,.25)}
.afocus{background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.2);border-radius:14px;padding:12px 14px;min-width:260px}
.afocus label{display:block;font-size:11px;letter-spacing:1px;text-transform:uppercase;color:#7FD6F7;font-weight:700;margin-bottom:6px}
.afocus select{width:100%;max-width:320px}
.byt{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 4px}
.dtiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:10px}
.dtile{display:flex;gap:12px;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:12px;text-decoration:none;color:var(--ink);transition:border-color .15s,box-shadow .15s}
.dtile:hover{border-color:var(--sky);box-shadow:0 8px 22px rgba(0,174,239,.15)}
.dd{width:58px;flex:none;border-radius:10px;background:var(--navy);color:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:6px 0}
.dd b{font-size:24px;line-height:1.05}
.dd span{font-size:10.5px;text-transform:uppercase;letter-spacing:.8px;color:#7FD6F7}
.dm{flex:1;display:flex;flex-direction:column;gap:7px;min-width:0}
.dm small{font-size:12px;color:var(--muted)}
.sres{margin-bottom:16px;overflow:hidden}
.sres-h{display:flex;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--line);font-size:13.5px;color:var(--muted)}
.sres-h b{color:var(--navy)}
.srow{display:flex;gap:12px;align-items:center;padding:10px 16px;border-bottom:1px solid var(--line);text-decoration:none;color:var(--ink)}
.srow:hover{background:#F5FBFE}
.srow .sm{flex:1;min-width:0}.srow .sm b{display:block;color:var(--navy)}.srow .sm span{font-size:12.5px;color:var(--muted)}
.srow .sx{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:flex-end}
.whoflag{display:flex;gap:10px;align-items:center;text-decoration:none;background:linear-gradient(135deg,#0A3542,#0D4A5C);color:#fff;border-radius:14px;padding:8px 16px 8px 8px;border:2px solid var(--sky)}
.whoflag small{display:block;font-size:10px;letter-spacing:1.2px;text-transform:uppercase;color:#7FD6F7;font-weight:700}
.whoflag b{font-size:16px}
.rowwho{display:flex;align-items:center;gap:6px}
.rowwho b{color:var(--navy);font-size:12.5px}
.rowwho .av2{box-shadow:none}
@media (max-width:760px){.atiles,.dtiles{grid-template-columns:1fr}.homeband .hh{font-size:22px}.afocus{min-width:0;width:100%}}
/* week paging, team groups, benchmark */
.weekbar{display:flex;align-items:center;gap:12px;margin:4px 0 18px;flex-wrap:wrap}
.weekbar .wb{width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:700;background:var(--navy);color:#fff;text-decoration:none;line-height:1}
.weekbar .wb:hover{background:var(--sky)}
.weekbar .wb.off{opacity:.25}
.weekbar .wl b{display:block;font-size:19px;color:var(--navy)}
.weekbar .wl span{font-size:12px;color:var(--muted);letter-spacing:.4px}
.weekbar .wnow{margin-left:auto;font-weight:700;color:var(--skyd);text-decoration:none;font-size:13.5px}
.bench{margin-top:14px;font-size:13.5px;color:#DCEFF7;display:flex;flex-wrap:wrap;gap:6px 10px;align-items:center}
.bench b{color:#fff}
.bench .bk-k{background:var(--sky);color:#fff;border-radius:6px;padding:2px 8px;font-size:11px;font-weight:700;letter-spacing:1px;text-transform:uppercase}
.bench .bk-l{display:inline-flex;gap:6px;align-items:center;font-size:12px;color:#CFE9F5}
.bench .bk-l i{display:inline-block;width:12px;height:12px;border-radius:3px;margin-left:6px;border:0}
.bench .bk-l i.p-good{background:var(--good)}.bench .bk-l i.p-mid{background:var(--mid)}.bench .bk-l i.p-bad{background:var(--bad)}
.grp{margin-bottom:28px}
.grp-h{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin:0 0 12px;padding-bottom:10px;border-bottom:2px solid var(--line)}
.grp-h h2{margin:0;font-size:22px;color:var(--navy)}
.grp-h > div > span{font-size:13px;color:var(--muted)}
.grp-s{display:flex;gap:14px;align-items:center;font-size:13.5px;color:var(--muted)}
.grp-s b{color:var(--navy)}
.grp-quality .grp-h{border-bottom-color:var(--orange)}
.qtile::before{background:linear-gradient(90deg,var(--orange),#FFB37F)}
.qtile:hover{border-color:var(--orange);box-shadow:0 12px 30px rgba(242,106,27,.18)}
.qtag{color:var(--orange);font-weight:700;font-size:11.5px}
.wk{margin:18px 0 6px;scroll-margin-top:80px}
.wk-h{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;background:var(--navy);color:#fff;border-radius:12px;padding:10px 16px;margin-bottom:10px;position:sticky;top:64px;z-index:3}
.wk-h b{font-size:16px}.wk-h span{font-size:12px;color:#7FD6F7;margin-left:10px}
.wk-s{display:flex;gap:14px;align-items:center;font-size:13px;color:#CFE9F5;flex-wrap:wrap}
.wk-s b{color:#fff;font-size:14px}
.wk-s span{margin:0}
.wkjump{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0 2px;align-items:center}
.wkjump::before{content:"Weeks:";font-size:12.5px;color:var(--muted);margin-right:4px}
.wkjump a{border:1.5px solid var(--line);border-radius:999px;padding:5px 12px;font-size:13px;text-decoration:none;color:var(--navy);font-weight:700;background:#fff}
.wkjump a:hover{border-color:var(--sky)}
@media (max-width:760px){.wk-h{top:0}.weekbar .wl b{font-size:16px}}
/* behaviour cells: value, change, mini trend */
.sc{text-align:center;display:flex;flex-direction:column;align-items:center;gap:1px}
.sc b{display:block;font-size:19px;color:var(--navy);line-height:1.15}
.sc > span{font-size:10.5px;color:var(--muted);line-height:1.2}
.sc-t{display:flex;align-items:center;gap:4px;margin-top:3px;min-height:16px}
.sc-t em{font-style:normal;font-size:10.5px;font-weight:700}
.sc-t em.up{color:var(--good)}.sc-t em.dn{color:var(--bad)}.sc-t em.dz{color:var(--muted)}
.astats{grid-template-columns:repeat(4,1fr)}
.hsx{display:flex;gap:26px;flex-wrap:wrap}
.hsx .sc{align-items:flex-start;text-align:left}
.hsx .sc b{color:#fff;font-size:30px}
.hsx .sc > span{color:#CFE9F5;font-size:12px}
.hsx .sc-t em.up{color:#5BE39B}.hsx .sc-t em.dn{color:#FF8A8F}.hsx .sc-t em.dz{color:#9CC3D1}
.hsx .spark polyline{stroke:#7FD6F7}.hsx .spark circle{fill:#fff}
td .sc{align-items:flex-start}td .sc > span{display:none}
.sc-t em{white-space:nowrap}
.astats .sc-t .spark{width:38px;height:14px}
.astats{gap:2px;padding:10px 4px}
/* calls to check + teams */
.nbadge{display:inline-block;min-width:18px;padding:1px 6px;border-radius:999px;background:var(--bad);color:#fff;font-size:11px;font-weight:700;margin-left:4px;line-height:16px;text-align:center}
.why{display:inline-block;border-radius:999px;padding:3px 9px;font-size:11.5px;font-weight:700;border:1.5px solid currentColor;white-space:nowrap}
.w-unsure{color:var(--plum)}.w-flag{color:var(--bad)}.w-dial{color:var(--orange)}.w-red{color:var(--bad);background:#FDECEC;border-color:transparent}
.qrow a.sm{text-decoration:none;color:inherit}
.ptable input,.ptable select{width:100%;min-width:90px;border:1.5px solid var(--line);border-radius:8px;padding:7px 9px;font:inherit;font-size:13.5px;background:#fff}
.ptable td{padding:6px 6px;vertical-align:middle}
.ptable input[type=checkbox]{width:18px;height:18px;min-width:0}
.qgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:8px}
.qpick{display:flex;align-items:center;gap:10px;border:1.5px solid var(--line);border-radius:12px;padding:8px 10px;cursor:pointer;background:#fff}
.qpick.on{border-color:var(--orange);background:#FFF4EC}
.qpick input{width:18px;height:18px;accent-color:var(--orange)}
.qpick b{display:block;font-size:14px;color:var(--navy)}.qpick small{font-size:11.5px;color:var(--muted)}
.qpick .av2{box-shadow:none}
@media (max-width:760px){.qrow{flex-wrap:wrap}.qrow .sx{width:100%;justify-content:flex-start}}
.qf{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 12px}
.qf button{border:1.5px solid var(--line);background:#fff;border-radius:999px;padding:7px 14px;font:inherit;font-size:13px;font-weight:700;color:var(--navy);cursor:pointer;min-height:36px}
.qf button.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.qtop{box-shadow:inset 4px 0 0 var(--bad)}
.res.BOOKED{background:var(--goodbg);color:var(--good)}
.res.CALLBACK{background:var(--skybg);color:var(--skyd)}
.res.NOT_BOOKED{background:var(--badbg);color:var(--bad)}
.rb-BOOKED{background:var(--good)} .rb-CALLBACK{background:var(--sky)} .rb-NOT_BOOKED{background:var(--bad)}
/* ---------- call review v2: verdict, customer read, all-party story ---------- */
.verdict{display:grid;grid-template-columns:minmax(150px,200px) 1fr;gap:0;border-radius:16px;overflow:hidden;border:1.5px solid var(--line);margin:0 0 12px;background:#fff}
.v-res{padding:14px 16px;display:flex;flex-direction:column;gap:3px;color:#fff;background:var(--navy)}
.v-res .v-k{font-size:11px;color:rgba(255,255,255,.75);letter-spacing:.3px}
.v-res b{font-size:24px;line-height:1.1}
.v-res .v-m{font-size:12.5px;line-height:1.35;color:rgba(255,255,255,.92)}
.v-good .v-res{background:linear-gradient(160deg,#0E9F59,#0B7F47)}
.v-sky .v-res{background:linear-gradient(160deg,#00AEEF,#0088C6)}
.v-mid .v-res{background:linear-gradient(160deg,#E08A00,#C26A00)}
.v-bad .v-res{background:linear-gradient(160deg,#E5252F,#B8141D)}
.v-plum .v-res{background:linear-gradient(160deg,#7B52EE,#5A30C9)}
.v-na .v-res{background:#5B7380}
.v-txt{padding:12px 16px}
.v-type{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:12.5px;color:var(--muted);margin-bottom:6px}
.verdict .headline{margin:0;font-size:16.5px;line-height:1.4}
.v-sub{margin:4px 0 0;font-size:13px;color:var(--muted)}
.summary{margin:0 0 4px;font-size:14px;line-height:1.55;color:#33505C}
.muted13{font-size:13px;color:#4A6470;margin:6px 0}
.h3-sub{text-transform:none;letter-spacing:0;font-weight:400;color:var(--muted);font-size:12.5px;margin-left:6px}
.tx-bad{color:var(--bad)}
.read{display:flex;flex-wrap:wrap;gap:8px}
.rp{display:inline-flex;flex-direction:column;align-items:flex-start;gap:2px;border:1.5px solid currentColor;border-radius:14px;padding:6px 12px 7px;background:#fff;font:inherit;cursor:pointer;text-align:left;min-height:48px;transition:transform .12s, box-shadow .12s}
.rp:disabled{cursor:default}
.rp:not(:disabled):hover{transform:translateY(-1px);box-shadow:0 4px 12px rgba(10,53,66,.12)}
.rp.open{box-shadow:0 0 0 3px rgba(0,174,239,.25)}
.rp-k{font-size:10.5px;color:var(--muted);font-weight:700;letter-spacing:.2px}
.rp-v{display:inline-flex;align-items:center;gap:6px;font-size:14px;font-weight:700}
.rp.good{color:var(--good);background:#F2FBF6}.rp.mid{color:var(--mid);background:#FFF8EC}.rp.bad{color:var(--bad);background:#FFF3F3}.rp.na{color:#7D939C;background:#F6F8F9;border-style:dashed}
.rp:not(:disabled)::after{content:"▾";position:absolute;opacity:0}
.rp-why{margin:8px 0 0;padding:10px 12px;border-radius:12px;background:#F4F8FA;font-size:13.5px}
.rp-why b{display:block;margin-bottom:4px;color:var(--navy)}
.rp-why .bul{margin:0}
.apbox{margin:14px 0 4px;border-radius:14px;border:1.5px solid var(--line);padding:12px 14px;background:#fff;border-left:6px solid #9BB0B6}
.apbox.ap-STRONG{border-left-color:var(--good)}.apbox.ap-OK{border-left-color:var(--mid)}.apbox.ap-WEAK{border-left-color:var(--bad)}
.ap-h{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px}
.ap-h b{font-size:15px;color:var(--navy)}
.apsteps{display:grid;gap:6px}
.aps{display:grid;grid-template-columns:130px 1fr;gap:10px;align-items:baseline;font-size:13.5px;padding-left:22px;position:relative}
.aps::before{content:"•";position:absolute;left:4px;top:-1px;font-weight:700;color:#9BB0B6}
.aps.ok::before{content:"✓";color:var(--good)}.aps.no::before{content:"✗";color:var(--bad)}
.apk{font-size:12px;color:var(--muted);font-weight:700}
.apnote{font-size:13px;margin-top:8px;color:#33505C}.apnote span{font-weight:700;color:var(--navy)}
.sound{display:flex;gap:22px;flex-wrap:wrap;align-items:center;margin:4px 0 6px}
.sound > div{display:flex;flex-direction:column;gap:4px}
.sound span{font-size:11.5px;color:var(--muted);font-weight:700}
.dots{display:inline-flex;gap:4px}.dots i{width:11px;height:11px;border-radius:50%;background:#DDE6EA;display:block}.dots i.on{background:var(--sky)}
.item.na{opacity:.55}
.dsum{margin-top:14px}.dsum summary{cursor:pointer;font-size:12.5px;color:var(--muted);font-weight:700}
.backb{border:1.5px solid var(--line);background:#fff;border-radius:999px;padding:4px 12px;font:inherit;font-size:13px;font-weight:700;color:var(--navy);cursor:pointer;margin-right:4px}
.backb:hover{border-color:var(--sky)}
@media (max-width:760px){.verdict{grid-template-columns:1fr}.aps{grid-template-columns:1fr;gap:2px}}
.focus-line{font-size:12px;color:var(--muted);line-height:1.35}.focus-line b{color:var(--navy)}.focus-line em{font-style:normal;color:var(--mid)}
/* Coach's corner */
.coachc{margin:16px 0 6px;border-radius:18px;overflow:hidden;border:1.5px solid #CFE3EA;background:#fff}
.cc-h{display:flex;flex-wrap:wrap;align-items:baseline;gap:10px;padding:12px 16px;background:linear-gradient(120deg,#0A3542,#0E4D60);color:#fff}
.cc-h b{font-size:16px}.cc-h span{font-size:12.5px;color:#BFE6F5}
.cc-keep,.cc-fix{padding:14px 16px}
.cc-keep{background:#F1FAF5;border-bottom:1px solid #DCEFE4}
.cc-fix{background:#FFF9F0}
.cc-lab{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-weight:700;font-size:13px;color:var(--navy);margin-bottom:6px}
.cc-keep .cc-lab{color:#0B7F47}.cc-fix .cc-lab{color:#A65A00}
.coachc p{margin:0 0 6px;font-size:14.5px;line-height:1.55;color:#23414C}
.cc-wins{margin:6px 0 0;padding-left:18px;font-size:13.5px;color:#2C4A55}.cc-wins li{margin:3px 0}
.cc-why{font-size:13.5px!important;color:#4A6470!important}
.cc-line{margin:10px 0 8px;padding:12px 14px 12px 16px;border-left:4px solid var(--orange);background:#fff;border-radius:0 12px 12px 0;font-size:15.5px;line-height:1.5;color:var(--navy);font-weight:700}
.cc-line span{display:block;font-size:11px;font-weight:700;color:var(--orange);margin-bottom:3px}
.cc-drill,.cc-ask{font-size:13.5px;line-height:1.5;color:#33505C;margin-top:8px;padding:8px 10px;border-radius:10px;background:rgba(255,255,255,.75)}
.cc-drill b,.cc-ask b{display:block;font-size:11.5px;color:var(--navy);margin-bottom:2px}
.cc-ask{font-style:italic}
.tech{display:inline-block;font-size:11px;font-weight:700;padding:2px 9px;border-radius:999px;background:var(--navy);color:#fff;cursor:help;white-space:nowrap}
.tech:focus{outline:2px solid var(--sky);outline-offset:2px}
/* tiles v2: score ring, full names, focus chip */
.ring{position:relative;flex:none;border-radius:50%;display:grid;place-items:center;background:conic-gradient(var(--c) calc(var(--v) * 1%), #E7EEF1 0);}
.ring::before{content:"";position:absolute;inset:7px;border-radius:50%;background:#fff}
.ring b{position:relative;font-size:24px;color:var(--navy);line-height:1}
.ring span{position:absolute;bottom:12px;font-size:9.5px;color:var(--muted)}
.ring-t{position:absolute;inset:0;border-radius:50%;background:conic-gradient(transparent 0 74.4%, var(--navy) 74.4% 75.6%, transparent 75.6%);-webkit-mask:radial-gradient(circle, transparent 60%, #000 61%);mask:radial-gradient(circle, transparent 60%, #000 61%);opacity:.55}
.aname{flex:1;min-width:0}
.aname b{white-space:normal!important;overflow:visible!important;line-height:1.2;font-size:17px}
.adelta{display:block;margin-top:4px;font-size:11.5px;font-weight:700;color:var(--muted)}
.adelta.up{color:var(--good)}.adelta.dn{color:var(--bad)}
.fchip{display:inline-block;background:#EAF7FD;color:var(--navy);font-weight:700;border-radius:999px;padding:4px 10px;font-size:12px;margin-right:6px}
.fchip.auto{background:#FFF4E5}
.focus-line em{font-style:normal;color:var(--muted);font-size:11.5px}
.afocus-now{font-size:17px;font-weight:700;color:#fff;margin-bottom:8px}
.agentband .ring::before{background:#0E3F4E}.agentband .ring b{color:#fff}.agentband .ring span{color:#9CC3D1}
/* =====================================================================
v3 look & feel — navy stage, heavy display type, real depth
===================================================================== */
:root{
--display:"Poppins","Century Gothic","Questrial",system-ui,sans-serif;
--stage:#0A3542; --stage2:#0E4859; --page:#E6EEF2;
--lift:0 1px 2px rgba(10,53,66,.07), 0 14px 34px -14px rgba(10,53,66,.38);
--lift-hi:0 2px 4px rgba(10,53,66,.08), 0 26px 50px -18px rgba(10,53,66,.5);
--good:#0BA35B; --mid:#D97A00; --bad:#E5252F;
}
html,body{background:var(--page)}
body{background:
radial-gradient(1200px 380px at 85% -60px, rgba(0,174,239,.35), transparent 60%),
linear-gradient(180deg, var(--stage) 0, var(--stage2) 300px, var(--page) 300px) no-repeat;
background-color:var(--page)}
header{background:linear-gradient(90deg,#082B36,#0A3542 40%,#0D4556);box-shadow:0 6px 24px rgba(0,0,0,.25);border-bottom:3px solid var(--sky)}
header nav a.on, #nav a.on{box-shadow:0 0 0 1px rgba(255,255,255,.15), 0 6px 18px rgba(0,174,239,.55)}
h1,h2,h3,.hh,.headline,.grp-h h2,.weekbar .wl b,.atop b,.aname b,.ring b,.sc b,.tile b,.astats b,.bigscore b,.v-res b,.cc-h b,.ap-h b,.wk-h b,.dd b,.crumbs b,header .title{font-family:var(--display)}
h1{font-weight:700;letter-spacing:-.3px}
#view > h1{color:#fff;font-size:30px;margin:6px 0 4px}
#view > .lead{color:#CFE9F5;max-width:760px}
.crumbs{color:#9CC3D1}.crumbs a{color:#7FD6F7}.crumbs b{color:#fff}
.backb{background:rgba(255,255,255,.1);color:#fff;border-color:rgba(255,255,255,.25)}
.heroband{box-shadow:var(--lift-hi);border:1px solid rgba(255,255,255,.08)}
.heroband .hh{font-weight:700;letter-spacing:-.4px}
.homeband .hh{font-size:34px}
.card,.tile,.atile,.dtile,.sres,.panel,.verdict,.coachc,.apbox,.task{border:0!important;box-shadow:var(--lift)}
.card,.tile,.atile,.dtile,.panel{border-radius:18px}
.atile{padding:20px}
.atile::before{height:5px;background:linear-gradient(90deg,#00AEEF,#4FD1FF 50%,#00AEEF)}
.qtile::before{background:linear-gradient(90deg,#F26A1B,#FF9A55 50%,#F26A1B)}
.atile:hover,.dtile:hover{transform:translateY(-4px);box-shadow:var(--lift-hi)}
.aname b{font-size:18px;font-weight:700;color:var(--navy)}
.ring::before{inset:8px;box-shadow:inset 0 2px 6px rgba(10,53,66,.12)}
.ring b{font-size:27px;font-weight:800;letter-spacing:-.5px}
.ring{filter:drop-shadow(0 6px 12px rgba(10,53,66,.18))}
.astats{background:linear-gradient(180deg,#F3F8FA,#EAF2F5);border-radius:14px}
.sc b{font-weight:700;font-size:20px}
.grp-h{border-bottom:0;padding-bottom:4px}
.grp-h h2{font-size:24px;font-weight:700;color:var(--navy)}
.grp-confirm .grp-h h2::after,.grp-quality .grp-h h2::after{content:"";display:block;width:44px;height:4px;border-radius:4px;margin-top:6px;background:var(--sky)}
.grp-quality .grp-h h2::after{background:var(--orange)}
.weekbar .wb{width:46px;height:46px;border-radius:14px;box-shadow:var(--lift)}
.weekbar .wl b{font-size:21px;font-weight:700}
.tile b{font-weight:700}
.tile span{font-weight:600}
.pill{font-weight:700}
.res{font-weight:700;border-width:2px}
.verdict .headline{font-weight:600;font-size:17px;color:var(--navy)}
.v-res b{font-weight:800;font-size:26px;letter-spacing:-.3px}
.summary{font-size:14.5px}
.review h3{font-family:var(--display);font-weight:700;font-size:13px;color:var(--navy);letter-spacing:.2px;text-transform:none}
.rp{border-width:2px;box-shadow:0 2px 6px rgba(10,53,66,.06)}
.rp-v{font-family:var(--display);font-weight:600}
.cc-h{background:linear-gradient(120deg,#0A3542,#0E5466 70%,#0088C6)}
.cc-line{font-family:var(--display);font-weight:600}
.tech{background:linear-gradient(90deg,#0A3542,#0E5466)}
.dd{background:linear-gradient(160deg,#0A3542,#0E5466)}
.wk-h{background:linear-gradient(90deg,#0A3542,#0E5466);box-shadow:var(--lift)}
.av2{box-shadow:0 0 0 3px #fff, 0 6px 14px rgba(10,53,66,.25)}
.bigsearch{box-shadow:0 18px 40px -12px rgba(0,0,0,.45)}
.bigsearch input{font-size:17px}
.btn{font-family:var(--display);font-weight:600}
@media (prefers-reduced-motion:reduce){.atile:hover,.dtile:hover{transform:none}}
body{background:
radial-gradient(1200px 380px at 85% -60px, rgba(0,174,239,.35), transparent 60%),
linear-gradient(180deg, var(--stage) 0, var(--stage2) 190px, var(--page) 190px) no-repeat;background-color:var(--page)}
.aname b{font-size:16px;line-height:1.15}
.atop{gap:12px}
/* ---------- motion: score rings fill on load (one orchestrated moment) ---------- */
@property --v{syntax:"";inherits:false;initial-value:0}
.ring{animation:ringfill 1.1s cubic-bezier(.2,.8,.2,1) both}
.atile:nth-child(2) .ring{animation-delay:.06s}.atile:nth-child(3) .ring{animation-delay:.12s}.atile:nth-child(4) .ring{animation-delay:.18s}.atile:nth-child(5) .ring{animation-delay:.24s}.atile:nth-child(n+6) .ring{animation-delay:.3s}
@keyframes ringfill{from{--v:0}}
@media (prefers-reduced-motion:reduce){.ring{animation:none}}
/* ---------- suggestions: moments & ready to coach ---------- */
.sugg{margin:4px 0 22px}
.sugg-h{display:flex;gap:16px;align-items:center;background:#fff;border-radius:18px;padding:14px 18px;box-shadow:var(--lift);margin-bottom:12px}
.sugg-h h2{margin:0 0 2px;font-size:20px;color:var(--navy);font-family:var(--display);font-weight:700}
.sugg-h p{margin:0;color:#4A6470;font-size:13.5px;max-width:720px}
.illus svg{display:block;width:72px;height:72px}
.illus.big svg{width:110px;height:110px;margin:0 auto 6px}
.sugg-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:12px}
.scard{display:flex;gap:14px;align-items:flex-start;background:#fff;border-radius:16px;padding:14px;text-decoration:none;color:var(--ink);box-shadow:var(--lift);transition:transform .15s,box-shadow .15s}
.scard:hover{transform:translateY(-3px);box-shadow:var(--lift-hi)}
.scard b{display:block;font-family:var(--display);color:var(--navy);font-size:15px}
.scard span{font-size:12px;color:var(--muted)}
.scard p{margin:6px 0 8px;font-size:13px;line-height:1.45;color:#33505C}
.scard-go{display:inline-flex!important;align-items:center;gap:6px;color:var(--skyd)!important;font-weight:700;font-size:13px!important}
.sec-h{font-family:var(--display);font-weight:700;font-size:20px;color:var(--navy);margin:8px 0 10px}
.ready-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:12px}
.rcard{background:#fff;border-radius:16px;padding:14px;box-shadow:var(--lift);display:flex;flex-direction:column;gap:10px}
.rc-top{display:flex;gap:12px;align-items:center}.rc-top b{display:block;font-family:var(--display);color:var(--navy);font-size:16px;margin-bottom:4px}
.rc-call{display:flex;gap:10px;align-items:flex-start;text-decoration:none;color:var(--ink);background:#FFF7EE;border-radius:12px;padding:10px 12px;border-left:4px solid var(--orange)}
.rc-call:hover{background:#FFEFDD}
.rc-call b{color:var(--navy)}.rc-call p{margin:4px 0 0;font-size:13px;color:#4A6470;line-height:1.4}
.rc-best{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--good);text-decoration:none;font-weight:700}
.emptyx.slim{padding:18px}
#view > h1 + .lead + .sugg .scoring{color:#CFE9F5}
/* Table page sits on the navy stage */
#twb .weekbar .wl b{color:#fff}#twb .weekbar .wl span{color:#9CC3D1}#twb .weekbar .wnow{color:#7FD6F7}
#twb .weekbar .wb{background:rgba(255,255,255,.12)}
td .ring{margin:0}
/* ---------- phone polish for team leaders on the floor ---------- */
@media (max-width:760px){
body{background:linear-gradient(180deg,var(--stage) 0,var(--stage2) 150px,var(--page) 150px) no-repeat;background-color:var(--page)}
header{padding:8px 12px;gap:8px}
header .title small{display:none}
#nav{order:3;width:100%;overflow-x:auto;scrollbar-width:none;display:flex;gap:4px;padding-bottom:2px}
#nav::-webkit-scrollbar{display:none}
#nav a{flex:none;font-size:13.5px;padding:7px 12px}
#desks{order:4;width:100%;overflow-x:auto;scrollbar-width:none}
#view{padding:12px}
.homeband .hh{font-size:24px}
.heroband{padding:16px;border-radius:16px}
.bench{font-size:12px}
.atile{padding:16px}
.astats{grid-template-columns:repeat(4,1fr)}
.sc b{font-size:17px}
.ring{width:62px!important;height:62px!important}.ring b{font-size:22px}
.verdict .headline{font-size:15.5px}
.v-res b{font-size:22px}
.read{gap:6px}.rp{min-height:44px;padding:5px 10px}
.rp-v{font-size:13px}
.cc-line{font-size:14.5px}
.sugg-h{flex-direction:column;align-items:flex-start}
.sugg-grid,.ready-grid{grid-template-columns:1fr}
#view > h1{font-size:24px}
.tbl{overflow-x:auto}
.weekbar .wl b{font-size:17px}
.agentband .ring{display:none}
}
#twb .weekbar{display:inline-flex;background:linear-gradient(90deg,#0A3542,#0E5466);padding:8px 16px 8px 8px;border-radius:18px;box-shadow:var(--lift);margin-bottom:16px}
#view > h1 + .lead{margin-bottom:14px}
.sugg:empty{display:none}
.sugg:empty + .sec-h{color:#fff}
@media (max-width:760px){
body{background:linear-gradient(180deg,var(--stage) 0,var(--stage2) 300px,var(--page) 300px) no-repeat;background-color:var(--page)}
header #desks{display:flex!important;order:4;width:100%;overflow-x:auto;justify-content:flex-start}
header #desks button{flex:none;font-size:12.5px}
.bench .bk-l{display:none}
}
/* Zoho appointment outcome badges */
.zo{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:999px;font:600 12px/1.4 Poppins,system-ui,sans-serif;white-space:nowrap}
.zo.big{font-size:14px;padding:6px 14px}
.zo-sale{background:#0f9d58;color:#fff;box-shadow:0 2px 8px rgba(15,157,88,.35)}
.zo-sat{background:#e3f4ea;color:#0b6b3c}
.zo-part{background:#fff1d6;color:#8a5a00}
.zo-no{background:#f1f3f6;color:#5b6472}
.zo-box{display:flex;align-items:center;gap:10px;margin:8px 0;color:#5b6472;font-size:13px}
/* readable week header score */
.wk-h .pill{background:var(--pc,#334155);color:#fff;font-weight:700;border:0}
.wk-h .pill.p-good{--pc:#0f9d58}.wk-h .pill.p-mid{--pc:#d98a00}.wk-h .pill.p-bad{--pc:#d93025}
.wk-h .pill{font-size:14px;padding:3px 11px}
.wk-s .wk-lbl{font-size:12px;color:#cfe3ea;margin-left:-6px}
/* Alpha Hippo partner desk */
#desks .dk-ico{width:16px;height:16px;border-radius:50%;background:#fff;vertical-align:-3px;margin-right:6px;object-fit:contain}
.partner{display:inline-flex;align-items:center;gap:12px;background:#fff;border-radius:12px;padding:8px 14px 8px 10px;margin:4px 0 14px;box-shadow:0 6px 18px rgba(0,0,0,.18)}
.partner img{height:34px;width:auto;display:block}
.partner span{font:500 13px/1.3 Poppins,system-ui,sans-serif;color:#334155}
@media (max-width:560px){.partner span{display:none}}
.is-leader #backfill,.is-leader #bfmsg{display:none}
/* =====================================================================
Control Room family (shared with the Virtual Call Centre): deep navy stage,
rooftop photo masked in from the left, mono eyebrows, sky glow on touch.
===================================================================== */
:root{
--deep:#041318; --sky-2:#7FDBFF; --sun:#FFC83D; --glow:rgba(0,174,239,.30);
--display:"Century Gothic","Urbanist",Futura,"Trebuchet MS",sans-serif;
--font:"Urbanist","Century Gothic","Trebuchet MS",system-ui,sans-serif;
--mono:"JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;
}
body{background:
radial-gradient(900px 420px at 12% -80px, rgba(0,174,239,.22), transparent 70%),
linear-gradient(180deg, var(--deep) 0, #072530 170px, var(--stage) 300px, var(--page) 300px) no-repeat;
background-color:var(--page)}
header{background:linear-gradient(90deg,var(--deep),#06222B 45%,#0A3542)}
.heroband{isolation:isolate;background:radial-gradient(700px 360px at 10% 0%,rgba(0,174,239,.18),transparent 70%),linear-gradient(180deg,#06222B,var(--deep));border:1px solid rgba(255,255,255,.08)}
.heroband::before{content:"";position:absolute;right:0;top:0;bottom:0;width:62%;z-index:-1;
background:url(hero-solar.jpg) 40% 35%/cover no-repeat;
-webkit-mask-image:linear-gradient(90deg,transparent 0,#000 38%);mask-image:linear-gradient(90deg,transparent 0,#000 38%);
animation:crkb 30s ease-in-out infinite alternate;transform-origin:70% 40%}
.heroband::after{content:"";position:absolute;inset:0;z-index:-1;pointer-events:none;
background:linear-gradient(90deg,rgba(4,19,24,.92) 0,rgba(4,19,24,.55) 45%,rgba(4,19,24,.15) 75%,rgba(4,19,24,.35) 100%)}
@keyframes crkb{from{transform:scale(1.02)}to{transform:scale(1.12) translate(1.5%,1%)}}
.heroband .hk,header .title small,.wk-h span,.hk{font-family:var(--mono);font-weight:600;font-size:11px;letter-spacing:.16em;text-transform:uppercase;color:var(--sky-2)}
.heroband .hh{font-weight:900;letter-spacing:-.03em;line-height:1}
.homeband .hh{font-size:clamp(30px,4.2vw,46px)}
.hh em{font-style:normal;background:linear-gradient(100deg,var(--sky) 10%,var(--sky-2) 45%,var(--sky) 80%);background-size:220% 100%;
-webkit-background-clip:text;background-clip:text;color:transparent;animation:crshine 6s 1s ease-in-out infinite}
@keyframes crshine{50%{background-position:100% 0}}
/* signature hover: spinning sky edge, spotlight, the rest dim */
@property --ang{syntax:"";inherits:false;initial-value:0deg}
.atile::after,.dtile::after,.scard::after{content:"";position:absolute;inset:0;border-radius:inherit;padding:2px;pointer-events:none;opacity:0;transition:opacity .3s;
background:conic-gradient(from var(--ang),transparent 0 62%,var(--sky) 78%,#fff 84%,var(--sky) 90%,transparent);
-webkit-mask:linear-gradient(#000 0 0) content-box,linear-gradient(#000 0 0);-webkit-mask-composite:xor;mask-composite:exclude;animation:crspin 2.6s linear infinite}
@keyframes crspin{to{--ang:360deg}}
.atile:hover::after,.dtile:hover::after,.scard:hover::after{opacity:1}
.atile:hover,.dtile:hover{box-shadow:0 0 0 1px rgba(0,174,239,.45),0 26px 50px -20px rgba(0,174,239,.5),0 0 60px -12px rgba(0,174,239,.3)}
.atiles:hover .atile:not(:hover){opacity:.62;filter:saturate(.7)}
.atile,.dtile{transition:transform .25s,box-shadow .25s,opacity .25s,filter .25s}
.dtile,.scard{position:relative}
@media (prefers-reduced-motion:reduce){.heroband::before,.hh em,.atile::after,.dtile::after,.scard::after{animation:none}.atiles:hover .atile:not(:hover){opacity:1;filter:none}}
@media (max-width:760px){.heroband::before{width:100%;-webkit-mask-image:linear-gradient(180deg,transparent 0,#000 60%);mask-image:linear-gradient(180deg,transparent 0,#000 60%);opacity:.55}}